Sales Support Specialist

4 weeks ago

Vaughan, Ontario, Canada Grainger Businesses Full time

Work Location Type: Hybrid

As a prominent industrial distributor with a strong presence in North America, Japan, and the United Kingdom, we are committed to keeping the world functioning by serving over 4.5 million customers globally through innovative technology and robust customer relationships. Our focus is on delivering value to our clients, nurturing a vibrant culture for our team members, and achieving solid financial outcomes.

Our inclusive workplace allows you to learn, develop, and contribute to our mission of ensuring businesses operate smoothly and their personnel remain safe. As a Great Place to Work-CertifiedTM organization, we seek enthusiastic individuals to join our team as we continue to lead the industry into the next century.

The Sales Operations Coordinator plays a vital role in supporting sales team members assigned to contractual clients. This position aims to alleviate non-sales tasks from our sales partners, allowing them to focus on strategic selling activities, ultimately driving sales growth. The Sales Operations Coordinator is tasked with cultivating meaningful business relationships across all leadership levels and collaborating with various cross-functional teams to enhance both customer and seller experiences.

Key Responsibilities:

  • Assists 2-5 sales representatives; acts as a strategic partner in managing approximately $150M in sales.
  • Provides support to sales representatives for large contract clients (including National Accounts, Healthcare, GPOs, Channel Business, Government, AGI, Multi-Family Housing) regarding CSP pricing, reporting, quotes, sourcing, and other intricate organizational tasks to facilitate contract implementation and execution.
  • Employs critical thinking to actively investigate unique and complex customer needs while devising effective solutions to execute tasks.
  • Serves as a liaison among cross-functional departments such as Quotes, Cross Referencing, Customer Life-Cycle Project Management, Contract Enablement, Contract Administration, Sourcing, Customer Service, Financial Services, eCommerce, Technical Product Support, and other supporting departments.
  • Assists in generating and maintaining monthly, contractual, customer-facing reports.
  • Creates Track Codes and manages proper alignment for account, sub, and track levels.

Qualifications:

  • Possesses the technological skills to efficiently navigate Grainger systems and software packages to support clients (SAP/SOE, MS Office (Excel at an intermediate level, Access), MS Outlook, SalesForce, Keepstock Dashboard, etc.).
  • Demonstrates agility while working in a fast-paced environment and leads with a Continuous Improvement mindset regarding process and technology opportunities.
  • Ability to manage multiple tasks, prioritize effectively, and perform in a high-volume, fast-paced environment.
  • Strong decision-making, solution-oriented, and troubleshooting capabilities.

Benefits:
Our programs offer flexibility and choice to meet your individual needs. Explore some of the benefits available to you with Grainger (may vary based on hours worked):

  • Medical, dental, vision, and prescription drug coverage.
  • Paid time off (PTO) and up to 12 company holidays per year (dependent on home province).
  • Life insurance coverage, including spousal and dependent life insurance.
  • Employee Family Assistance Program to support team members with physical, emotional, mental, financial, and other concerns.
  • Registered Retirement Savings Plan & Defined Contribution Pension Plan to assist you in saving for your financial future.
  • Educational & Professional Membership Fee Assistance program.
  • Employee discounts, team member perks, and more.

Diversity, Equity, and Inclusion Statement:

We encourage you to apply even if your experience does not perfectly align with this job posting, as you may still be the right candidate for this role or others. We aspire to foster a culture where everyone feels comfortable being themselves, can learn and grow to reach their full potential, and is recognized and rewarded for their contributions.

Pre-employment background checks are mandatory for all external candidates. Internal candidates undergo a background check when transitioning from a non-driving role to a driving role.

Grainger is an Equal Opportunity Workplace. All qualified applicants are considered for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, age, or disability. Accommodations are available upon request.

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