IT Support Specialist

1 month ago

Bedford, Quebec, Canada REDspace Full time
About REDspace

At REDspace, we're passionate about delivering innovative solutions that drive business success. Our team's diversity is our strength, and we're committed to fostering an inclusive environment where everyone can thrive.

Job Summary

We're seeking an experienced IT Support Specialist to join our team. As a key member of our IT department, you'll provide exceptional technical support to our clients and internal teams, ensuring seamless operations and minimizing downtime.

Key Responsibilities
  • Provide technical support for client-based applications and internal workstation equipment
  • Act as a liaison between end-users and administrators, providing additional support as needed
  • Monitor support inboxes, tickets, and Slack channels to ensure timely issue resolution
  • Provide training and support to end-users on computer systems, software, and hardware
  • Assist in the registration and management of hardware and software inventory
  • Manage the lease return process and facilitate the rollout of new assets
  • Communicate support issues to developers and contribute to solving client application problems
  • Deliver exceptional customer service to both external customers and internal teams
Requirements
  • Minimum of three years' experience in IT support or a related field
  • Relevant experience in helpdesk or enterprise application technical support
  • Knowledge of networking principles and VPN
  • Proficient with MacOS and Windows Operating Systems
  • Valid driver's license and access to a reliable vehicle
What We Offer

We're committed to providing a comprehensive benefits package, including fully company-funded health, vision, dental, EFAP, and life insurance coverage. We also offer a competitive compensation package, flexible work arrangements, and opportunities for professional growth and development.

Why Work at REDspace?

We're a dynamic and inclusive company that values diversity, equity, and inclusion. We're committed to creating a workplace where everyone can contribute and succeed. If you're passionate about delivering exceptional technical support and want to be part of a team that makes a difference, we encourage you to apply.

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