Technical Support Specialist

2 months ago

Calgary, Alberta, Canada Hygge Energy Inc Full time
Job Title: User Support Technician

Hygge Energy Inc is seeking a skilled User Support Technician to join our team. As a User Support Technician, you will be responsible for providing technical assistance to users experiencing difficulties with computer systems.

Key Responsibilities:
  • Respond to user inquiries and provide timely and effective solutions to technical issues.
  • Consult user guides, technical manuals, and other documents to research and implement solutions.
  • Provide advice and training to users in response to identified difficulties.
  • Collect, organize, and maintain a problems and solutions log for use by other technical support analysts.
  • Participate in the redesign of applications and other software.
  • Supervise other technical support workers in this group.
  • Provide business systems, network, and Internet support to users in response to identified difficulties.
Requirements:
  • Secondary (high) school graduation certificate.
  • 1 year to less than 2 years of experience in a related field.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment.
  • Knowledge of JavaOS, networking software, and Internet protocols.
Work Environment:

Hygge Energy Inc is a dynamic and innovative company that values teamwork and collaboration. As a User Support Technician, you will work in a fast-paced environment with a team of experienced professionals.

What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.

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