Customer Service Representative

2 months ago

Kentville, Nova Scotia, Canada CIBC Full time

We are seeking a dedicated individual to join our team at CIBC as a Customer Service Representative. As part of our Personal and Business Banking Services team, you will play a key role in assisting clients with their day-to-day banking needs.

Key Responsibilities:

  • Client Engagement – Assist clients in managing their accounts and products, prioritize client experience, and connect them with the appropriate team members to meet their financial goals.
  • Problem Solving – Listen to clients, take ownership of issues, and collaborate with others to find optimal solutions.
  • Technology Proficiency – Become a specialist in banking technology and educate clients on mobile banking applications.

Your Qualifications:

  • Client-Centric Approach – Prioritize client needs and exceed expectations.
  • Goal-Oriented – Motivated to achieve targets and deliver results.
  • People Skills – Enjoy building relationships and interacting with a diverse network of partners.
  • Continuous Learning – Passion for acquiring new knowledge and staying curious.
  • Empathy and Teamwork – Care about others, value different perspectives, and embrace company values of trust and collaboration.

What We Offer:

  • Competitive salary and performance-based compensation
  • Comprehensive benefits package and retirement savings plan
  • Opportunities for career growth and development

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