Customer Service Representative

1 month ago

Dartmouth, Canada Intact Financial Corporation Full time

We're looking for a skilled Customer Service Representative to join our team as an Auto Claims Specialist. As a key member of our team, you'll be responsible for providing exceptional customer service to our clients, responding to calls, and resolving claims in a timely and professional manner.

Key Responsibilities:

  • Respond to calls from insureds to open auto claims and provide updates on existing claims.
  • Answer calls in a professional manner to take care of our insureds.
  • Handle emergency situations in a courteous and respectful manner.
  • Recommend our business partners to our clients.
  • Document incoming requests in accordance with established standards and procedures.
  • Consult, interpret, verify, correct, and update various documents and data.

Requirements:

  • Bachelor's degree or insurance training or equivalent training or experience.
  • At least 6 months experience in a call center environment.
  • Bilingualism is required.
  • Passionate about customer service.
  • Comfortable with computer systems.
  • No Canadian work experience required, but must be eligible to work in Canada.

What We Offer:

  • A financial rewards program that recognizes your success.
  • An industry-leading Employee Share Purchase Plan; we match 50% of net shares purchased.
  • An extensive flex pension and benefits package, with access to virtual healthcare.
  • Flexible work arrangements.
  • Possibility to purchase up to 5 extra days off per year.
  • An annual wellness account that promotes an active and healthy lifestyle.
  • Access to tools and resources to support physical and mental health, embracing change, and connecting with colleagues.
  • A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs.
  • Inclusive employee-led networks to educate, inspire, amplify voices, build relationships, and provide development opportunities.
  • Inspiring leaders and colleagues who will lift you up and help you grow.
  • A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We Are an Equal Opportunity Employer:

At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We'll work with you to meet your needs.

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