Sales and Customer Support Advisor

4 weeks ago

Québec, Quebec, Canada Intact Financial Corporation Full time

Position Overview

At Intact Financial Corporation, our mission is to empower individuals, businesses, and communities to thrive during both prosperous and challenging times. Our dedicated team is committed to making this vision a reality.

Role Responsibilities

If you have a passion for assisting others and possess exceptional communication and interpersonal skills, this role may be ideal for you. As a Sales and Customer Support Advisor, you will serve as a trusted consultant, guiding clients in safeguarding their most valued possessions.

We are committed to your professional development and will provide comprehensive training and mentorship to help you achieve your career aspirations. Your achievements will be recognized through our annual bonus program and a clear path for advancement, with opportunities for promotion within six months.

Work Schedule

Initially, during the training phase, you will work 35 hours per week, Monday to Friday, with specific hours outlined for the first three months. Post-training, your schedule will transition to a 40-hour work week, including evening shifts and rotating Saturdays.

Key Responsibilities

  • Ensure optimal protection for clients by providing informed advice and addressing product inquiries.
  • Assess customer needs, promote relevant products and services, and suggest innovative solutions.
  • Assist clients with auto and home insurance options.
  • Collaborate with the brokerage network to support new initiatives.

Qualifications

  • A minimum of one year of experience in a similar capacity.
  • A collaborative team player who can also work independently.
  • Strong communication skills with the ability to listen and empathize.
  • Customer-focused with a desire to enhance advisory skills.
  • Ability to manage multiple tasks and remain composed under pressure.
  • Proficient in computer usage and capable of multitasking across various platforms.
  • Bilingualism is essential for candidates in Quebec to interact with English-speaking colleagues.
  • Willingness to obtain a provincial insurance license.
  • No prior Canadian work experience is necessary, but eligibility to work in Canada is required.
  • This position involves inbound calls, and candidates should be comfortable with evening and weekend shifts.

Employee Benefits

As a valued member of our organization, you will enjoy a range of benefits, including:

  • A performance-based financial rewards program.
  • An Employee Share Purchase Plan with a company match.
  • A comprehensive pension and benefits package, including virtual healthcare access.
  • Flexible work arrangements to support work-life balance.
  • Opportunities to purchase additional vacation days.
  • An annual wellness account promoting a healthy lifestyle.
  • Access to resources supporting physical and mental well-being.
  • A dynamic learning environment with various development programs.
  • Inclusive networks fostering education and growth.
  • Supportive leadership encouraging professional growth.
  • A Community Impact program to engage with and contribute to local initiatives.

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