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Sales and Customer Support Advisor
3 months ago
Position Overview
At Intact Financial Corporation, our mission revolves around empowering individuals, businesses, and communities to thrive during both prosperous and challenging times. By becoming part of our organization, you will contribute to this mission alongside a dedicated team of professionals.
Growth and Development
We prioritize your personal and professional growth, ensuring you feel valued for your unique contributions. Diversity is celebrated here, and we are committed to providing you with the resources, opportunities, and flexibility necessary to achieve your aspirations.
Work Environment
Our hybrid work model strikes a balance between remote work and meaningful in-person collaboration.
Role Responsibilities
If you possess a genuine passion for assisting others and excel in communication and interpersonal skills, this role may be ideal for you. As a Sales and Customer Support Advisor, you will serve as a trusted consultant, guiding clients in safeguarding their valued possessions.
We will equip you with comprehensive training and mentorship as you navigate your career path. Your achievements will be acknowledged through our annual bonus program and a fast-tracked career advancement opportunity within six months.
Work Schedule
Initially, during the training phase, you will work 35 hours per week, Monday to Friday, with specific hours outlined for the first three months. Post-training, your schedule will transition to 40 hours per week, including evening shifts and occasional Saturdays.
Key Responsibilities Include:
- Providing essential guidance to clients, helping them make informed decisions regarding their insurance needs.
- Assessing customer requirements and promoting relevant products and services.
- Advising clients on auto and home insurance solutions.
- Collaborating with the brokerage network to support new initiatives.
Qualifications
- A minimum of one year of experience in a similar capacity.
- A collaborative team player who can also work independently.
- Exceptional communication skills with a strong ability to listen and empathize.
- A customer-focused mindset with a desire to enhance advisory skills.
- Capability to manage multiple tasks effectively while maintaining composure.
- Proficient computer skills, able to navigate various systems simultaneously.
- Bilingualism is essential for candidates in Quebec due to the need for regular interaction with English-speaking colleagues.
- Willingness to obtain the necessary insurance license.
- No prior Canadian work experience is required, but eligibility to work in Canada is mandatory.
- This role is within an inbound call center, and candidates should be comfortable with evening and weekend shifts.
What We Offer
As a valued member of our team, you will have access to a range of benefits, including:
- A financial rewards program recognizing your contributions.
- An Employee Share Purchase Plan with a 50% match on net shares purchased.
- An extensive benefits package, including virtual healthcare access.
- Flexible work arrangements to support work-life balance.
- Opportunities for additional time off.
- A wellness account promoting a healthy lifestyle.
- Resources to support your physical and mental well-being.
- A dynamic learning environment with various development programs.
- Inclusive networks fostering community and growth.
- Supportive leadership committed to your professional development.
- A Community Impact program encouraging unique contributions to society.
