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Caseworker - 12 months contract

2 months ago

Toronto, Ontario, Canada Innomar Strategies Full time

**Job Summary**

Innomar Strategies is seeking a highly skilled and detail-oriented Caseworker to join our team. As a Caseworker, you will play a critical role in managing assigned projects and cases, providing exceptional customer service, and ensuring seamless communication with internal and external stakeholders.

**Key Responsibilities:**

  • Manage assigned projects and cases, ensuring timely completion and adherence to company processes.
  • Provide telephone support to patients, healthcare professionals, and funding bodies, addressing funding and access issues, compliance programs, and other related matters.
  • Administer and adhere to case-management protocols, including clinical monitoring, data collection, patient follow-up, compliance, and adverse event reporting.
  • Implement pharmaceutical and biotechnology-related market research initiatives with physicians, patients, pharmacists, or other allied health professionals.
  • Document all activities in program-specific databases and participate in ongoing refresher training and specialized training courses.
  • Provide feedback on current protocols, databases, processes, and inter-departmental relationships.
  • Communicate effectively with managers, colleagues, and program-trained staff regarding case management during absences.
  • Participate in the training process of new caseworkers, including shadowing and call monitoring.
  • Report all adverse events to assigned units and departments.

**Requirements:**

  • Broad training in business administration, accountancy, sales, marketing, computer sciences, or similar vocations, obtained through completion of a two-year associate's degree program or equivalent combination of experience and education.
  • Minimum one year of experience in customer service.
  • Bilingual (French/English) an asset.
  • Ability to multitask, attention to detail, strong problem-solving skills, and experience in the medical and pharmaceutical field an asset.
  • Working knowledge of Word, Excel, and Outlook.

**Minimum Skills, Knowledge, and Ability Requirements:**

  • Advanced knowledge of pharmaceutical distribution industry.
  • Working knowledge of automated warehouse operating system.
  • Strong business and financial acumen.
  • Strong analytical and mathematical skills.
  • Ability to communicate effectively both orally and in writing.
  • Effective interpersonal and leadership skills.
  • Effective organizational skills; attention to detail.
  • Ability to consistently meet deadlines.
  • Excellent problem-solving skills; ability to resolve issues effectively and efficiently.
  • Excellent presentation skills.
  • Knowledge of Microsoft Word, Excel, PowerPoint, and other Office Programs.

**What We Offer:**

Innomar Strategies provides a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This includes support for working families, training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.