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Service Operations Manager

3 months ago

Timmins, Ontario, Canada Rush Enterprises, Inc Full time

Rush Truck Centres of Canada, a division of Rush Enterprises, the largest commercial vehicle dealership group in North America, is seeking a dedicated Service Manager. Our organization represents a diverse array of top-tier truck and trailer brands, supported by comprehensive parts, sales, service, collision repair, leasing, and rental services. With a robust presence across Ontario and a growing workforce, we are committed to excellence in our operations.

In this pivotal role, reporting directly to the General Manager, the Service Manager will provide essential leadership and support to the branch. This full-time position operates Monday through Friday from 7:00 am to 4:00 pm.

Key Responsibilities

  • Ensure adherence to all Occupational Health and Safety Act (OHSA) regulations, along with the Company's Health and Safety Policy.
  • Provide overall leadership, motivation, and development for all service department personnel at the location.
  • Strive to achieve exceptional customer service levels, fostering high customer satisfaction.
  • Participate in establishing monthly and annual service volume forecasts and lead the department towards consistent profitability improvements.
  • Organize work schedules to ensure the efficient operation of the service department during current operating hours.
  • Oversee and determine the training programs for technicians and service advisors to maintain required proficiency levels.
  • Cultivate and maintain strong relationships with vendors and suppliers.
  • Ensure compliance with company policies and procedures among all reporting employees.
  • Implement, execute, and monitor the Company's policies, procedures, and strategic initiatives.
  • Promote and nurture a positive corporate culture both internally and externally.
  • Perform other related duties as assigned.

Basic Qualifications

  • High School Diploma or equivalent; post-secondary education is preferred.
  • A minimum of five years of combined experience in the Heavy Truck, Automotive, or related industries is preferred.
  • Licensed Truck and Coach Technician (310T) or Licensed Automotive Technician (310S) certification is advantageous.
  • Strong interpersonal skills; a positive thinker who is self-motivated.
  • Excellent decision-making, problem-solving, and time management abilities.
  • Required competencies include customer service, administrative skills, team building, and proficiency with software and computers; SAP experience is a plus.
  • A clean Criminal Record Check is required.
  • A valid driver's license and a clean Drivers Abstract are necessary.

Benefits Offered

  • We provide competitive compensation and benefits, including RRSP, boot allowance, training opportunities, and pathways for advancement, all within a culture that values excellence, a positive attitude, and integrity.

We appreciate the interest of all applicants in a career with Rush Truck Centres of Canada. Please note that only those selected for an interview will be contacted.