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IT Support Specialist
2 months ago
Job Summary
OT Group is seeking a highly skilled IT Support Specialist to join our Technical Team. As part of this role, you'll be responsible for providing top-notch technical support to our customers with their complex IT needs.
Key Responsibilities
- Engage directly with customers in their environments to understand their unique IT requirements and provide tailored support solutions.
- Support complex computer networks and their operating systems to ensure seamless functionality.
- Troubleshoot and resolve complex workstation issues with efficiency and expertise.
- Craft straightforward computer network designs to meet customer needs and preferences.
- Offer strategic guidance on workstation and network hardware placement to optimize setup for maximum efficiency.
- Configure and maintain network operating systems to sustain peak performance.
- Implement protocols to establish and sustain communication networks tailored to our clients' specifications.
Requirements
- Detailed experience with Windows operating system is a must, along with strong experience with networks.
- Microsoft, Cisco, A+ or Network+ Certifications are highly desirable.
- An education in IT, ideally with a College Diploma or University Degree.
- Experience working in an IT support environment (minimum 2 years).
- A strong communicator, both verbally and written.
- Someone who sees problem-solving as an opportunity, willing to learn and grow.
- Willingness to travel to customer locations to provide IT support (a valid G License and vehicle are required).
What We Offer
- A competitive salary and commission structure that rewards your hard work.
- Paid Time Off, including personal time, sick days, vacation, and your birthday.
- Training and mentorship to help you grow and succeed.
- A supportive, collaborative team environment that feels like family.
- Clear pathways for career advancement – your future is what you make it.
- A benefits package that looks after you and your well-being.
About OT Group
OT Group is committed to diversity and inclusion. We welcome applicants from all walks of life and are dedicated to ensuring an equitable, diverse, and inclusive work environment.
