Technical Services Representative
2 weeks ago
This is an exciting opportunity to join Holcim as a Technical Services Representative. As a key member of our team, you will be responsible for providing technical support and assistance to various functions within the company, including Sales and Marketing, Product Development, Field Operations, Manufacturing, and Technical Services.
Key Responsibilities- Safety and Compliance
- Ensure adherence to safety policies and procedures
- Conduct regular safety audits and inspections
- Performance Optimization
- Analyze concrete test results to identify areas for improvement
- Provide feedback on product performance to stakeholders
- Participate in product quality committees to drive continuous improvement
- Product Development and Support
- Assist in research and development projects to enhance product offerings
- Support product testing and quality assurance initiatives
- Promote new product uses and applications
- Technical Support and Customer Service
- Provide technical assistance to customers and internal stakeholders
- Resolve customer product problems and concerns
- Accountabilities and Qualifications
- Collect and analyze data to inform business decisions
- Monitor cement product quality and identify areas for improvement
- Support new product development and launch initiatives
- Education
- University degree in Engineering or related field
- Bilingual in French and English
- Knowledge and Skills
- Understanding of analytical techniques and methodologies
- Experience in cement and concrete industry
- Proficiency in MS Office and other relevant software
- Competencies
- Problem-solving skills and analytical thinking
- Self-motivated and disciplined with a strong work ethic
- Excellent communication and interpersonal skills
- Ability to work in a team or independently
- Drive for Results
- Integrity and Trust
- Customer Focus
- Learning on the Fly
- Perseverance
- Problem Solving
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