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Team Lead, Client Care Specialist

2 months ago

Calgary, Alberta, Canada VCA Full time

Job Summary:

We are seeking a highly skilled and experienced Team Lead, Client Care to join our team at VCA Canada. As a key member of our Client Care team, you will be responsible for providing exceptional leadership and support to our Client Care Specialists, ensuring that our pet owners receive the highest level of service and care.

Key Responsibilities:

  • Lead and manage a team of Client Care Specialists, providing guidance and support to ensure excellent client service and care.
  • Develop and implement effective administrative processes to ensure efficient and accurate client record management, filing, and reporting.
  • Provide training and development opportunities to Client Care Specialists to enhance their skills and knowledge.
  • Collaborate with veterinary staff to ensure seamless communication and coordination of client care services.
  • Assist with various tasks and treatments as required, ensuring the highest level of client and patient care.
  • Manage client communication, including responding to emails and phone calls, and ensuring timely and effective resolution of client concerns.
  • Admit and discharge pet patients, ensuring accurate and efficient processing of client information.
  • Process invoices and payments, ensuring accurate and timely billing and payment processing.
  • Schedule appointments and manage client schedules, ensuring efficient and effective use of time.

Requirements:

  • Experience working in a medical office or similar environment, with a strong understanding of client care and administrative processes.
  • Excellent leadership and communication skills, with the ability to motivate and develop a team.
  • Strong organizational and administrative skills, with the ability to prioritize tasks and manage multiple projects.
  • Ability to work effectively in a fast-paced environment, with a strong attention to detail and commitment to accuracy.
  • Ability to work a variety of shifts, including days, evenings, and weekends, as required.

What We Offer:

  • A competitive salary and benefits package.
  • A comprehensive training and development program, to support your career growth and development.
  • A collaborative and supportive work environment, with a focus on teamwork and client care.
  • Opportunities for career advancement and professional growth.
  • A generous personal pet care discount program.

How to Apply:

If you are a motivated and experienced professional, with a passion for client care and leadership, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter, outlining your qualifications and experience.