Child and Youth Support Specialist

3 weeks ago

Toronto, Ontario, Canada Child Development Institute Full time

About Us

At the Child Development Institute (CDI), our commitment to children is at the heart of our mission. We strive to enhance the lives of children, youth, and their families through innovative, research-based mental health and early learning initiatives. Our organization has a rich history of over a century dedicated to supporting the most vulnerable members of our communities and their caregivers. We take pride in the joy we find in our work, even in challenging circumstances, as we witness the incredible strength and resilience of our young clients.

As a recognized leader in measurement-based impact, we prioritize a client-centered and family-focused approach, informed by data. Our multidisciplinary team collaborates to provide comprehensive social, emotional, and behavioral counseling services, early childhood education, and family violence support. We understand that each child and family is unique, and we are dedicated to offering personalized support that fosters lifelong skills, positive mental health, and resilience.

Position Overview

We are currently seeking an Intake Worker for a six-month contract. In this vital role, you will serve as the first point of contact for families seeking assistance. Utilizing your background in Child and Youth Work, you will assess inquiries, triage initial calls, and recommend appropriate programs based on the needs of the child, youth, or family.

This position is full-time, requiring 35 hours per week, and is conducted during daytime hours, Monday through Friday.

Key Responsibilities

  • Needs Assessment: Respond to initial inquiries for all CDI programs, evaluating the family or individual situation to determine the urgency of needs and appropriate referrals.
  • Documentation: Maintain accurate records of assessments and communications, summarizing critical issues and directing them to suitable programs.
  • Resource Collaboration: Stay informed about community resources available for children, youth, and families to enhance service delivery.
  • Referral Coordination: Work with internal staff and community partners to facilitate the referral process, ensuring seamless communication and information transfer.
  • Quality Assurance: Uphold professional standards and contribute to process improvements to enhance intake efficiency.

Qualifications

  • Educational Background: A diploma in Child & Youth Work, with experience in working with children, youth, and families, particularly in mental health contexts.
  • Interpersonal Skills: Strong communication abilities, with a focus on empathetic listening and building trust with clients over the phone.
  • Professional Integrity: Ability to manage stressful situations with professionalism and a positive demeanor, demonstrating accountability and respect.
  • Adaptability: Capacity to handle diverse inquiries and interruptions while maintaining focus on the needs of clients.
  • Commitment to Impact: A genuine desire to contribute positively to the lives of children and families, ensuring a supportive and impactful experience.

Compensation: This position is unionized under CUPE, offering a salary of $68,615 per annum, pro-rated based on the contract duration.

Our Commitment

At CDI, we are dedicated to fostering a collaborative, inclusive, and equitable workplace. We recognize the emotional demands of our work and strive to support the well-being of our team members. We offer flexible hours, opportunities for professional development, and a focus on cross-disciplinary collaboration.

If you are passionate about making a meaningful difference in the lives of children and families, we encourage you to consider this opportunity.

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