Customer Service Representative

6 days ago


Grande Prairie, Canada Pomeroy Lodging LP Full time

Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Pomeroy Lodging LP. As a Front Desk Agent, you will be the first point of contact for our guests and will play a critical role in creating a positive and memorable experience for them.

Key Responsibilities

  • Guest Service
    • Provide exceptional customer service to guests, responding promptly and professionally to their needs and concerns.
    • Ensure that the front desk, lobby, and guest entrance are clean, tidy, and well-maintained at all times.
  • Reservation and Check-in/Check-out
    • Efficiently book guest reservations and process check-ins and check-outs.
    • Register transactions and provide information on hotel services and room locations.
  • Communication
    • Answer phones and welcome guests in a prompt and courteous manner.
    • Communicate effectively with guests, colleagues, and management to ensure seamless service delivery.

Requirements

  • Education and Experience
    • Previous experience in customer service or a related field is an asset.
    • High school diploma or equivalent required.
  • Skills and Abilities
    • Excellent communication and interpersonal skills.
    • Ability to work in a fast-paced environment and multitask effectively.
    • Proficient in English.

Working Conditions

This position may include dayshift, afternoon, or evening shifts any day of the week or weekend and the occasional night audit shift if needed. This position will require long periods of standing and may require lifting and bending.

About Pomeroy Lodging LP

Pomeroy Lodging LP is a leading hospitality company in Western Canada, committed to delivering exceptional guest experiences and investing in our people, properties, and communities.



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