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Customer Service Representative

2 months ago

Grande Prairie, Canada Michaels Full time
{"Job Title": "Service Team Member", "Job Description": "Job Summary

We are seeking a highly motivated and customer-focused Service Team Member to join our team at Michaels. As a Service Team Member, you will be responsible for delivering exceptional customer service, helping customers shop our store, and ensuring a fast and friendly checkout experience.

Key Responsibilities
  • Provide excellent customer service, answering questions and resolving issues in a timely and professional manner.
  • Help customers locate products and provide solutions to meet their needs.
  • Execute cash handling to standards and provide a fast and friendly checkout experience.
  • Engage customers on the benefits of our Rewards program and Private Label Credit Cards, and complete enrollments as needed.
  • Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
  • Participate in the truck unload, stocking, and planogram (POGs) processes.
  • Responsible for completing merchandise recovery and maintenance, including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store.
  • Perform Store In Stock Optimization (SISO) and AD set duties as assigned.
  • Support shrink and safety programs.
  • Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements.
  • Interact with others in an accepting and respectful manner, remaining positive and respectful even in difficult situations.
  • Cross-trained in Custom Framing selling and production.
Preferred Qualifications
  • Retail and/or customer service experience preferred.
Work Environment

Our store is a public retail setting with a climate-controlled environment. Some stock rooms may not be climate-controlled, and some outdoor work may be required to retrieve shopping carts or unload trucks. The Frame shop contains glass cutters and heat presses. Work hours include nights, weekends, and early mornings.

Michaels is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment where all Team Members and Makers can thrive.

"}