Technical Support Specialist
2 days ago
We are seeking a highly skilled Technical Support Analyst to join our team at 5centsCDN Inc. as a key member of our technical support group.
Job Summary:The Technical Support Analyst will provide technical assistance and support to our customers and internal teams, ensuring that they have a seamless experience with our products and services.
Key Responsibilities:- Provide technical support and troubleshooting to customers and internal teams via phone, email, and chat.
- Collaborate with cross-functional teams to resolve complex technical issues and improve overall customer experience.
- Develop and maintain technical documentation, knowledge base articles, and other resources to support technical support efforts.
- Participate in the design and implementation of technical solutions to improve customer experience and reduce support requests.
- Supervise and mentor junior technical support analysts to ensure they have the necessary skills and knowledge to provide excellent support.
- 1-2 years of experience in a technical support role.
- Strong technical skills, including knowledge of computer systems, networks, and software applications.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks and requests.
- High school diploma or equivalent required; college or university certificate or diploma an asset.
The Technical Support Analyst will work in a fast-paced environment with a team of technical support analysts. The ideal candidate will be able to work independently and as part of a team, with excellent communication and problem-solving skills.
Language:The primary language of work is English.
Hours of Work:35 hours per week.
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