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Front Desk Associate

2 months ago

Fort St John, Canada Radisson Hotel Fort St. John Full time
Job Summary

We are seeking a highly organized and customer-focused Hotel Front Desk Clerk to join our team at Radisson Hotel Fort St. John. As a key member of our front office team, you will be responsible for providing exceptional guest service, managing room assignments, and ensuring a seamless check-in and check-out experience for our guests.

Key Responsibilities
  • Guest Registration: Register arriving guests and assign rooms in a timely and efficient manner.
  • Group Arrivals and Departures: Process group arrivals and departures, ensuring all necessary documentation is completed and guests are aware of hotel policies and procedures.
  • Room Reservations: Take, cancel, and change room reservations as needed, ensuring accurate and up-to-date records.
  • Guest Services: Provide information on hotel facilities and services, including dining options, amenities, and local attractions.
  • Departure Processing: Process guests' departures, calculate charges, and receive payments in a professional and courteous manner.
  • Cash Handling: Balance cash and complete balance sheets, cash reports, and related forms with accuracy and attention to detail.
  • Inventory Management: Maintain an inventory of vacancies, reservations, and room assignments to ensure efficient room allocation.
  • Communication: Answer telephone calls and relay messages to guests and staff in a timely and professional manner.
  • Customer Service: Assist clients/guests with special needs and provide exceptional customer service to ensure a positive experience.
  • Work Environment: Work in a fast-paced hotel environment, maintaining a positive attitude and providing excellent service to guests and colleagues alike.
Requirements
  • Education: Secondary (high) school graduation certificate or equivalent.
  • Experience: Will train, or equivalent experience in a related field.
  • Language: English language proficiency.
  • Work Hours: 40 hours per week.