Technical Support Engineer
1 month ago
Microsoft's Customer Experience & Success (CE&S) organization is seeking a highly skilled Technical Support Engineer to join our Cybersecurity team. As a key member of our team, you will be responsible for delivering exceptional customer support and resolving complex technical issues related to cybersecurity.
Responsibilities- Review and resolve complex customer issues, utilizing troubleshooting tools and collaborating with cross-functional teams as needed.
- Develop and maintain in-depth knowledge of Microsoft products and services, with a focus on cybersecurity.
- Collaborate with customers to understand their technical needs and provide tailored solutions.
- Participate in case triage meetings and contribute to the development of readiness programs to improve customer support.
- Identify and provide feedback on process gaps and opportunities for improvement.
- 5+ years of technical support, technical consulting, or information technology experience.
- OR Bachelor's Degree in Computer Science, Information Technology, or related field and 3+ years of technical support, technical consulting, or information technology experience.
- Ability to meet Microsoft, customer, and/or government security screening requirements.
- 2+ years of Security Incident Response experience with recent operational security experience.
- 2+ years of experience with Azure Identity or M365 clouds.
- Experience performing cloud incident response investigations and/or business email compromises.
- Automation skills (PowerShell and/or Python, Java, or similar language).
- Demonstrated experience learning new technologies.
- Good collaborative skills and extensive cross-group coordination skills.
- Industry-leading healthcare.
- Educational resources.
- Discounts on products and services.
- Savings and investments.
- Maternity and paternity leave.
- Generous time away.
- Giving programs.
- Opportunities to network and connect.
This role is flexible and can be worked up to 100% from home.
Additional InformationMicrosoft will accept applications for this role until July 4, 2024.
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