Technical Support Engineer

1 month ago


Vancouver, British Columbia, Canada Microsoft Full time
Overview

Microsoft's Customer Experience & Success (CE&S) organization is seeking a highly skilled Technical Support Engineer to join our Cybersecurity team. As a key member of our team, you will be responsible for delivering exceptional customer support and resolving complex technical issues related to cybersecurity.

Responsibilities
  • Review and resolve complex customer issues, utilizing troubleshooting tools and collaborating with cross-functional teams as needed.
  • Develop and maintain in-depth knowledge of Microsoft products and services, with a focus on cybersecurity.
  • Collaborate with customers to understand their technical needs and provide tailored solutions.
  • Participate in case triage meetings and contribute to the development of readiness programs to improve customer support.
  • Identify and provide feedback on process gaps and opportunities for improvement.
Requirements
  • 5+ years of technical support, technical consulting, or information technology experience.
  • OR Bachelor's Degree in Computer Science, Information Technology, or related field and 3+ years of technical support, technical consulting, or information technology experience.
  • Ability to meet Microsoft, customer, and/or government security screening requirements.
Preferred Qualifications
  • 2+ years of Security Incident Response experience with recent operational security experience.
  • 2+ years of experience with Azure Identity or M365 clouds.
  • Experience performing cloud incident response investigations and/or business email compromises.
  • Automation skills (PowerShell and/or Python, Java, or similar language).
  • Demonstrated experience learning new technologies.
  • Good collaborative skills and extensive cross-group coordination skills.
What We Offer
  • Industry-leading healthcare.
  • Educational resources.
  • Discounts on products and services.
  • Savings and investments.
  • Maternity and paternity leave.
  • Generous time away.
  • Giving programs.
  • Opportunities to network and connect.
Location

This role is flexible and can be worked up to 100% from home.

Additional Information

Microsoft will accept applications for this role until July 4, 2024.



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