Client Relations Coordinator

1 month ago

Toronto, Ontario, Canada Univar Solutions Full time

A Workplace Where Individuals Matter.
Embark on your professional journey with Univar Solutions, where you can influence the world around you and advance your career in areas that inspire and motivate you.

Reporting to the Customer Solutions Manager, the Customer Account Partner is tasked with managing various responsibilities such as order management, overseeing the order process from initiation to completion, serving as a consistent point of contact to ensure a seamless customer experience, coordinating order delivery, supplying essential information to clients, and resolving issues.

WHAT WE PROVIDE:

  • Flexible work arrangements
  • Comprehensive training and development programs at all levels
  • Global opportunities for career growth and mentorship
  • Educational assistance
  • Competitive salary and benefits, including employer-covered medical and dental insurance, short-term and long-term disability coverage, and a pension plan with employer-matched contributions
  • Employee Resource Networks promoting diversity, equity, and inclusion within the organization.

YOUR RESPONSIBILITIES:

  • Process and manage customer orders
  • Identify and develop solutions for customer needs and opportunities
  • Establish and maintain long-term customer relationships
  • Exhibit strong communication and interpersonal skills
  • Collaborate effectively with team members
  • Quickly resolve issues and discrepancies
  • Perform additional duties as necessary

YOUR QUALIFICATIONS:

  • A university degree or college diploma with specialized training in a relevant field (e.g., chemistry, sales, or customer service) along with two (2) years of experience in customer service
  • Strong organizational skills, attention to detail, and excellent time management abilities
  • Proficient problem-solving skills with the capacity to prioritize and manage multiple tasks
  • A team-oriented, customer-focused, and self-driven individual with a proven ability to interact confidently with both internal and external stakeholders
  • Proficient in Microsoft Office applications, including Outlook, Excel, and Word

WORK ENVIRONMENT:

  • Hybrid work schedule available.

Univar Solutions is a premier global distributor of chemicals and ingredients critical to the safety, health, and well-being of our daily lives - from essential medicines and vitamins to sanitizers and industrial materials used for cleaning, construction, and more. Our global workforce of over 10,000 employees supports our vision to redefine distribution and become the most valued chemical and ingredient distributor worldwide.

We offer a Total Rewards package that includes competitive compensation and incentives, along with a diverse range of benefits to support our employees' physical, emotional, and financial well-being.

Univar Solutions is dedicated to sustainable practices that contribute to the health, safety, and cleanliness of our communities.

We are committed to fostering a diverse workforce and an inclusive culture. Together, we are cultivating an environment that recognizes and values the unique experiences, perspectives, and expertise of every employee. Through our dedicated Employee Resource Networks, we provide opportunities for development and growth to empower us to transform our industry while positively impacting our communities.

Univar Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment without discrimination based on race, gender, sexual orientation, gender identity, religion, national origin, age, disability, veteran status, or any other protected classification.

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