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Service Delivery Manager
2 months ago
About the Role:
As a Service Delivery Manager at Community Living BC, you will play a critical leadership role in managing the day-to-day operations of our services within an assigned service delivery area.
Key Responsibilities:
- Provide strategic leadership and direction to a team of staff, including recruitment, training, performance management, and labour relations issues.
- Support Facilitators and Analysts in planning and implementing support to families, ensuring that services are delivered per CLBC policy and that complete information on community living services and community-based options is available and provided to individuals and families.
- Oversee the contract management cycle, including contract review, development of work plans and workflow processes, and assessment of effectiveness and contractual consistency.
- Promote CLBC's work towards reconciliation and partnership with Indigenous organizations.
- Provide day-to-day supervision, coaching, and guidance of Facilitators and Analysts.
- Support Facilitators, Analysts, and regional managers in managing emerging issues between CLBC, service providers, and individuals and families, focusing on facilitating best outcomes and escalating as needed.
- Consult and advise Facilitators in navigating the complexity and depth of planning with individuals and families.
- Support Facilitators and Analysts in building relationships with families, individuals, and service providers, and coaching to enhance individual capability and depth of practice.
Requirements:
- Bachelor of Social Work or Business Administration/Commerce degree with human services orientation or equivalent.
- Minimum of 5 years of demonstrated successful experience in a leadership position, preferably within social services resource development and contract management within the community living sector.
- Equivalent amount of combined education and related experience may be considered.
What We Offer:
- A comprehensive benefits package, including employer-paid extended health and dental plan, BC Public Service Pension plan with employer contributions, generous vacation plus additional personal days, paid maternity/parental/adoption leave, life insurance, paid sick days, and wellness supports.
- Hybrid work arrangement, combining on-site office work with flexibility to work from home within BC after passing a 6-month probationary period.
- Occasional travel to communities within the catchment area and to Head Office in Vancouver as needed, with possession of a valid class 5 driver's license and a clean Driver's Abstract required.
