Hotel Receptionist

3 hours ago


Leduc, Canada Wyndham Garden Hotel Full time
Job Summary

We are seeking a highly organized and client-focused individual to join our team as a Hotel Front Desk Clerk at Wyndham Garden Hotel. As a key member of our front office team, you will be responsible for providing exceptional guest service, ensuring seamless check-in and check-out processes, and maintaining a high level of accuracy in all transactions.

Key Responsibilities
  • Register arriving guests and assign rooms in a timely and efficient manner.
  • Process group arrivals and departures, taking into account special requests and preferences.
  • Take, cancel, and change room reservations as needed, ensuring accurate and up-to-date information.
  • Provide guests with information on hotel facilities and services, as well as recommendations for local points of interest.
  • Process guests' departures, calculate charges, and receive payments in a professional and courteous manner.
  • Follow emergency and safety procedures, ensuring the well-being of guests and staff.
  • Deliver wake-up calls to guests as requested, demonstrating a commitment to exceptional service.
  • Provide general customer service, responding to guest inquiries and resolving any issues that may arise.
Requirements
  • Secondary (high) school graduation certificate.
  • 1 year to less than 2 years of experience in a related field.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask with ease.
  • Strong organizational and problem-solving skills.
  • Fluency in English.

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