Hotel Receptionist

4 weeks ago


Leduc, Canada 958456 Alberta Ltd. Full time
Position Overview

The role of a Hotel Receptionist at 958456 Alberta Ltd. involves managing guest interactions and ensuring a pleasant stay. This position is crucial for maintaining the hotel's reputation and providing exceptional service.

Key Responsibilities
  • Guest Registration: Welcome guests upon arrival and efficiently assign rooms.
  • Reservation Management: Handle group bookings, cancellations, and modifications to reservations.
  • Information Provider: Offer insights about hotel amenities and services available to guests.
  • Check-Out Procedures: Process guest departures, calculate charges, and manage payment transactions.
  • Financial Accountability: Balance cash drawers and complete necessary financial reports.
  • Room Inventory Management: Keep track of room availability, reservations, and assignments.
  • Communication: Answer phone calls and relay messages to guests.
  • Special Assistance: Provide support to guests with specific needs.
  • Wake-Up Calls: Contact guests to fulfill wake-up call requests.
  • Customer Service: Deliver outstanding service to enhance guest satisfaction.
Qualifications
  • Education: Completion of secondary (high) school graduation certificate.
  • Experience: Training will be provided; prior experience is not mandatory.
Personal Attributes
  • Strong interpersonal skills.
  • Exceptional verbal and written communication abilities.
  • Organizational skills and reliability.
Work Conditions
  • Employment Type: Permanent position.
  • Language of Work: English.
  • Working Hours: 30 to 40 hours per week.

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