Hotel Receptionist

2 weeks ago


Leduc, Canada 958456 Alberta Ltd. Full time
Job Summary

We are seeking a highly organized and efficient Front Desk Hotel Clerk to join our team at 958456 Alberta Ltd. as a key member of our hospitality staff.

Key Responsibilities
  • Guest Registration: Register arriving guests and assign rooms in a timely and accurate manner.
  • Group Arrivals and Departures: Process group arrivals and departures, ensuring seamless transitions for our guests.
  • Room Reservations: Take, cancel, and change room reservations as needed, maintaining accurate records.
  • Hotel Information: Provide guests with information on hotel facilities and services, ensuring a positive experience.
  • Departure Processing: Process guests' departures, calculate charges, and receive payments in a professional and courteous manner.
  • Cash Handling: Balance cash and complete balance sheets, cash reports, and related forms with accuracy and attention to detail.
  • Inventory Management: Maintain an inventory of vacancies, reservations, and room assignments, ensuring optimal room utilization.
  • Communication: Answer telephone calls and relay messages, as well as assist clients/guests with special needs.
  • Customer Service: Provide exceptional customer service, ensuring guest satisfaction and loyalty.
Personal Suitability
  • Interpersonal Skills: Possess efficient interpersonal skills, enabling effective communication with guests and colleagues.
  • Communication: Demonstrate excellent oral and written communication skills, ensuring clear and concise interactions.
  • Organizational Skills: Exhibit organized and reliable work habits, prioritizing tasks and managing time effectively.
  • Work Term: Work a permanent schedule, with a minimum of 30 to 40 hours per week.
  • Language: Fluency in English is required, with the ability to communicate effectively with guests and colleagues.

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