IT Product Delivery Operations Analyst

4 weeks ago

Ottawa, Ontario, Canada House of Commons (Canada) Chambre des communes (Canada) Full time
Job Title: IT Product Delivery Operations Analyst - Network Services

Are you a skilled IT professional looking for a challenging role in network services? We are seeking an IT Product Delivery Operations Analyst to join our team at the House of Commons (Canada) / Chambre des communes (Canada).

About the Role:

The successful candidate will play a key role in our Network Services team, responsible for managing IT releases and overseeing change management in a 24/7 support environment. You will be instrumental in ensuring our network services run smoothly and efficiently, implementing, controlling, and supporting both Production Test and Production Environments for specific Network Service technologies.

Key Responsibilities:
  • Manage IT releases and oversee change management in a 24/7 support environment
  • Implement, control, and support both Production Test and Production Environments for specific Network Service technologies
  • Lead small to medium-sized deployment projects, identifying and solving moderate technology challenges as they arise
  • Provide provisioning services that support various IT projects related to Network Services technologies
  • Install, configure, and test hardware and software components
  • Manage assets on a day-to-day basis, ensuring proper maintenance and tracking
  • Research and implement effective solutions to incidents or issues that occur
Requirements:
  • Concrete, practical experience testing, deploying, and supporting a Cisco network infrastructure
  • Experience working with Firewalls and Load Balancers
  • Knowledge and technical expertise in the application of the principles, concepts, methods, and techniques associated with the provision of deployment/provisioning or IT support services in at least one technology within the Network Services Domain
  • Experience in delivering IT support services or leading small work teams in projects requiring the deployment, standard configuration, change management, and operational provisioning for Network Services technologies assigned
  • Experience in installation, configuration, testing, support, and operational management of technology(ies) such as: Voice Networks, Legacy voice, mobile, and VoIP, Data network WAN, LAN, WIFI, Perimeter access technologies
Assets:
  • Cisco CCNA certification or higher
  • Experience working with an Enterprise VoIP Solution
  • Knowledge of Quality of Services (QoS) – Cisco
  • Strong troubleshooting skills
  • Able to work under pressure and manage a heavy workload
What We Offer:
  • Training and development opportunities
  • Work-life balance / 35-hour workweek
  • 4 weeks' vacation (minimum)

We are committed to creating an inclusive workplace by providing a barrier-free recruitment and selection process. If you have an accommodation request, require material in an accessible format, or need additional support with the application process, please contact Recruitment and Selection Services at HOCCareers-CarrieresCDC@parl.gc.ca.

Each bilingual position is assigned a linguistic profile that identifies the level of second language proficiency for reading comprehension, written expression, and oral interaction required. The profile for this position is BBC. Consideration may be given to candidates with other linguistic profiles.

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