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Enrolment Services Specialist
2 months ago
About the Role:
This is a temporary, full-time support staff position replacing a bargaining unit employee. The Enrolment Services Professional is the primary contact for students, faculty, community agencies, and the public, for all Enrolment Service functions throughout the life cycle, ensuring students have access to a post-secondary education and promoting student success through to graduation.
Key Responsibilities:
• Provide direct support to students, faculty, and staff on various complex admission, financial aid, registration, and audit matters;
• Liaise on the student's behalf with other departments;
• Support student access and success by advising students on all areas related to Enrolment Services, including Admissions, Financial Aid, Tuition & Fees, Registration, Transfer Credits, Scheduling, and Graduation;
• Provide specialized student record services, including assessing qualifications of prospective students, making admission decisions based on admission rules, and maintenance of Student Information System (SIS) records;
• Administer academic and financial policies by processing all documentation pertaining to registration, fee payments, course and program changes, withdrawals, refunds, and grades;
• Conduct credential audits to ensure eligibility for progression and graduation;
• Review and assess transcripts in order to determine admission status;
• Assist in the facilitation, coordination, and implementation of services that support the ability of students to move from registration to graduation for domestic and international students;
• Assess student progress in programs from term to term based on academic standing policies and established requisites; identify trends or variations in enrolment patterns;
• Other duties as may be assigned.
Requirements:
• Three-year post-secondary Business Administration or Community/Social Services diploma is required;
• Three years of work experience in a position that advises clients on complex and specialized information, preferably in an educational environment;
• Financial Aid experience preferred;
• Experience with Colleague, WebAdvisor, and myLambton or similar platforms is required;
• Active listener with the ability to demonstrate empathy;
• Customer service focused with a desire to assist students with all their enrolment needs; flexibility in resolving issues;
• A collaborative team player who takes personal accountability to deliver on what is expected in your role and strives for excellence every day;
• Comfortable working in a digital environment and committed to using technology to create an exceptional student experience;
• Strong computer skills and demonstrated ability with applications developing and using spreadsheets, word processing, email, internet applications, and complex financial/student database systems;
• Ability to be resourceful, self-directed, and an independent analytical thinker with excellent problem-solving skills;
• Excellent communication skills, written and oral, in order to clearly and credibly explain policies/procedures/guidelines to clients/students;
• Strong attention to detail and accuracy;
• Demonstrated professionalism and ability to handle confidential and sensitive material with tact and diplomacy, exercise discretion and good judgement at all times.
