Post-Secondary Education Advisor

4 weeks ago


Sarnia, Ontario, Canada Lambton College Full time

About the Role:


This is a crucial support staff position at Lambton College, responsible for providing dedicated assistance to students, faculty, and staff in various complex Enrolment Service functions. The Enrolment Services Professional plays a pivotal role in ensuring students have seamless access to post-secondary education and promoting student success through to graduation.


Key Responsibilities:


• Advise students on all areas related to Enrolment Services, including Admissions, Financial Aid, Tuition & Fees, Registration, Transfer Credits, Scheduling, and Graduation;
• Provide specialized student record services, including assessing qualifications, making admission decisions, and maintaining Student Information System records;
• Offer in-depth advice on financial assistance programs and policies to students, parents/partners, and other third parties;
• Administer academic and financial policies by processing documentation pertaining to registration, fee payments, course and program changes, withdrawals, refunds, and grades;
• Conduct credential audits to ensure eligibility for progression and graduation;
• Review and assess transcripts to determine admission status;
• Assist in facilitating, coordinating, and implementing services that support students from registration to graduation.


Qualifications:


• A three-year post-secondary Business Administration or Community/Social Services diploma is required;
• Three years of work experience in a position advising clients on complex and specialized information, preferably in an educational environment;
• Financial Aid experience is preferred;
• Experience with Colleague, WebAdvisor, and myLambton or similar platforms is required;
• Active listening skills with the ability to demonstrate empathy;
• Customer service focus with a desire to assist students with all their Enrolment needs;
• Flexibility in resolving issues;
• A collaborative team player with personal accountability to deliver on expectations.



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