Project Coordination Associate

1 month ago

Mississauga, Ontario, Canada Matthews International Full time

POSITION SUMMARY

The Client Coordinator is responsible for managing client relationships and overseeing production requirements from the beginning to the end of projects for smaller clients. This role involves interpreting client needs and understanding all aspects of the project, including packaging, prepress, and industry standards. The Client Coordinator ensures that any client issues are resolved satisfactorily and efficiently.

JOB RESPONSIBILITIES

  • Oversees small-scale client-specific projects throughout their lifecycle, including project initiation, progress monitoring, ensuring timely delivery, and invoicing.
  • Converts client requests and requirements into detailed plans, facilitating solution review meetings to ensure that client expectations are met.
  • Collaborates with account team members and clients during project initiation and solution review meetings to align on client needs.
  • Possesses knowledge of various print processes (e.g., offset, flexo, gravure).
  • Addresses conflicts and issues promptly to keep projects on schedule while maintaining high-quality standards in all deliverables.
  • Conducts onsite tasks such as reviewing and shipping proofs, processing client modifications, and releasing files.
  • Guarantees accurate and timely invoicing by maintaining correct project details and supporting documentation throughout the project lifecycle.
  • Develops, supports, and maintains the client portal and CRM application.
  • Performs additional duties as assigned.

QUALIFICATIONS / REQUIREMENTS

  • Bachelor's Degree in Business Administration, Marketing, or a related field.
  • A minimum of 1 year of experience in project coordination within a graphics manufacturing environment, or an equivalent combination of education and experience.
  • Occasional travel may be required.
  • Proficient in MS Office Suite, Outlook, and Internet applications.
  • Strong analytical, prioritization, interpersonal, problem-solving, presentation, budgeting, project management, and planning skills.
  • Excellent verbal and written communication skills, including analysis, interpretation, and reasoning.
  • Ability to foster and maintain collaborative relationships with peers and colleagues across the organization, as well as with internal and external clients.
  • Capable of working independently and as part of a team in a fast-paced, deadline-driven environment.
  • Ability to influence peers and senior management.
  • Self-motivated with a keen attention to detail, deadlines, and reporting.
  • Willingness to work overtime as necessary.

PHYSICAL ASPECTS / WORK ENVIRONMENT

  • Regularly required to stand, walk, sit, talk, hear, and see.
  • Occasionally required to lift and/or move up to 10 pounds.

Reasonable accommodations may be made to enable individuals to perform essential functions.

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