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Administrative Coordinator

3 months ago

Barrie, Ontario, Canada Image Dental Laboratory Full time
Job Overview

We are seeking a dedicated **Administrative Coordinator** to join our team at Image Dental Laboratory. This role is essential in ensuring the smooth operation of our office and supporting our executive team.

Employment Details
  • Employment Duration: Permanent
  • Working Language: English
  • Work Hours: 39.75 hours per week
Qualifications
  • Education: Secondary (high) school graduation certificate
Work Environment
  • Business Type: Dental Laboratory
  • Office Setting: General office, Private sector
Key Responsibilities
  • Compile and prepare reports and documents for review by executive committees and boards.
  • Oversee staff performance and provide guidance.
  • Deliver exceptional customer service to clients.
  • Draft invoices, reports, memos, letters, financial statements, and manage contracts.
  • Address and resolve customer complaints and inquiries.
  • Gather and analyze relevant information to provide meaningful responses to client feedback.
  • Process payments and manage refunds and credits.
  • Respond to client inquiries and provide accurate information.
  • Perform general office tasks efficiently.
  • Document and manage customer complaints.
Supervisory Responsibilities
  • Oversee the work of customer service clerks.
Technical Skills
  • Familiarity with dental terminology.
Experience Requirements
  • Experience in a call center environment is an asset.
Personal Attributes
  • Dependable and reliable.
  • Strong interpersonal and communication skills.
  • Proactive and organized.
  • Ability to work collaboratively as part of a team.
  • Quick learner with a focus on client satisfaction.
  • Excellent judgment and multitasking abilities.
  • Punctual and dedicated.
Benefits
  • Health Benefits: Dental and health care plans.
  • Financial Benefits: Group insurance, life insurance, and pension plan.
  • Additional Perks: Free parking, paid time off for volunteering or personal days.