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Payroll and HR Administrator

2 months ago


Toronto, Ontario, Canada Knit People Full time

**About Knit People**

We are a cutting-edge online payroll, HR, and health benefits service designed to support small to medium businesses and entrepreneurs. Our mission is to streamline administrative tasks, so our clients can focus on meaningful work.

**Job Summary**

We are seeking a highly skilled Payroll Specialist to join our team at Knit People. As a Payroll Specialist, you will collaborate with our Operations, Sales, and Product teams to improve our processes and ensure that all clients receive exceptional service.

**Key Responsibilities**

  • Provide support and troubleshooting to our clients, ensuring timely and accurate resolution of payroll-related issues.
  • Manage the on-boarding of new clients, ensuring a seamless transition and excellent customer experience.
  • Organize projects across multiple departments to meet key deadlines, prioritizing tasks and managing multiple stakeholders.
  • Become a platform expert, able to teach others the intricacies of our payroll and HR systems.
  • Responsible for the payroll and audit function of multiple clients, ensuring compliance with relevant laws and regulations.
  • Responsible for scheduling and running assigned client payrolls, following standard operating procedures.
  • Maintain complete and accurate client profile notes, as well as processing instructions for each client.
  • Utilize internal tools and defined processes to ensure optimal productivity, service excellence, and make recommendations for best practices to clients.
  • Initiate pre and post-production calls with clients, ensuring clear communication and expectations.
  • Perform quarterly and year-end audits, including file review, to ensure accuracy and compliance.
  • Provide critical and accurate statutory information to clients in the payroll area, such as tax filing, using various knowledge bases and resource materials.
  • Provide input and create strategies to enhance the client experience, collaborating with cross-functional teams.

**Requirements**

  • 1-2 years of experience in payroll and benefits management, with a strong understanding of relevant laws and regulations.
  • Bookkeeping and accounting experience is a plus, with proficiency in Microsoft Excel.
  • PCP or CPM certification is a plus, demonstrating expertise in payroll and benefits management.
  • Strong organizational and attention to detail skills, with a high degree of ownership and commitment to working quickly and accurately in a fast-paced environment.

**What We Offer**

We offer a dynamic and supportive work environment, with opportunities for growth and development. If you are a motivated and detail-oriented individual with a passion for payroll and benefits management, we encourage you to apply.