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Customer Service Representative

2 months ago

Brampton, Canada Cooper Equipment Rentals Full time
About Cooper Equipment Rentals

We are a leading provider of equipment rentals, dedicated to delivering exceptional service and support to our customers.

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our customers, responding to inquiries, and supporting our sales team.

Key Responsibilities
  • Field incoming inquiries and follow up on warm leads for potential used equipment sales
  • Provide support to the Sales Manager and Outside Sales Representatives, including preparation of quotes, purchase orders, and invoices
  • Coordinate with the service team to prepare units for sale, ensuring compliance with customers' conditions and requests
  • Conduct post-sale follow-up calls to ensure customer satisfaction with their equipment purchases
  • Enter customer information and notes in the CRM system
  • Ensure branch inventory remains accurate
  • Participate in sales and promotional events
  • Occasionally attend in-person client meetings with the Outside Sales Team
Requirements
  • Minimum of 2 years of experience in a customer service or sales function
  • Knowledge of construction equipment is a definite asset
  • Bilingual (French and English) is an asset, but not required
  • Valid Class G driver's license and satisfactory driver's abstract
  • Minimum Grade 12 diploma or equivalent; post-secondary diploma would be an asset but is not required
  • Passion for sales and customer service, and a desire to learn and develop as a sales professional
  • Very detail oriented with excellent organization and time-management skills
  • Exceptional written and verbal communication skills; both in-person and over the phone
  • Very comfortable with computers - knowledge of CRM systems & Microsoft Office is a definite asset
  • Solid team player and self-starter
What We Offer
  • Competitive salary
  • Excellent benefit package with premiums paid by the company
  • Uniform, safety boots/shoes, safety gear provided
  • RRSP Match
  • Safety-minded organization
  • Stable, year-round employment
  • Continuous training, learning and development opportunities
  • Fun-loving work environment with strong social responsibility
About Our Team

We are passionate about building an inclusive and diverse team that is key to the success of our business. We strive to create an environment where everyone has an equitable opportunity to thrive, and where diversity, equity and inclusion is celebrated and embraced.