Customer Service Representative

4 weeks ago


Brampton, Ontario, Canada Dynacare Full time
Customer Care Representative

At Dynacare, we're committed to helping Canadians achieve a healthy future with care and wellness solutions that are convenient, understandable, and accessible.

Key Responsibilities:
  • Provide technical assistance for our services and direct calls as required.
  • Handle Carrier and Agent calls and emails for all DIS services, including Paramedical, Telephone Interviews, APS, and more.
  • Monitor all complaints and ensure proper follow-ups in a timely fashion.
  • Provide email and phone answers to customers, including carriers, MGAs, and Advisors.
  • Serve as the main point of contact for all insurance accounts and deliver special projects customer service to all clients.
  • Partner with DIS operations and business development colleagues to ensure proper coordination around DIS customer service needs.
Requirements:
  • Minimum of a Community College diploma preferred.
  • Relevant previous experience in customer service roles with similar environments.

As a Customer Care Representative at Dynacare, you will have the opportunity to make a meaningful impact and support healthy lives with commitment and care. If you're passionate about delivering exceptional customer service and working in a dynamic environment, we encourage you to apply today.



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