Banquet Operations Manager

4 weeks ago


Toronto, Ontario, Canada JC's Grill House Full time
Banquet Manager Job Description

At JC's Grill House, we are seeking a highly skilled and organized Banquet Manager to join our team. As a key member of our events team, you will be responsible for ensuring the smooth execution of banquets and events, providing exceptional customer service, and maintaining a high level of quality in all aspects of our operations.

Key Responsibilities:
  • Balance cash and complete balance sheets, cash reports, and related forms
  • Conduct performance reviews and provide feedback to team members
  • Cost products and services, ensuring optimal profitability
  • Enforce provincial/territorial liquor legislation and regulations, maintaining a safe and responsible environment
  • Organize and maintain inventory, ensuring timely restocking and minimizing waste
  • Ensure health and safety regulations are followed, maintaining a clean and safe working environment
  • Negotiate arrangements with suppliers for food and other supplies, securing the best possible deals
  • Negotiate with clients for catering or use of facilities, building strong relationships and driving revenue growth
  • Lead and instruct individuals, developing and mentoring team members to achieve their full potential
  • Address customers' complaints or concerns, providing prompt and effective resolutions
  • Provide exceptional customer service, ensuring a positive experience for all guests
  • Plan, organize, direct, control, and evaluate daily operations, driving efficiency and productivity
Requirements:
  • Secondary (high) school graduation certificate or equivalent experience
  • 3-4 years of experience in a related field, preferably in a banquet or events management role
  • Excellent communication and interpersonal skills, with the ability to work effectively with clients, staff, and suppliers
  • Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines
  • Ability to work in a fast-paced environment, handling multiple tasks and responsibilities simultaneously
  • Physical stamina to handle heavy loads and work in a dynamic environment
Working Conditions:
  • Fast-paced environment with a high level of activity and pressure
  • Combination of sitting, standing, walking, and lifting, with occasional heavy lifting required
  • Attention to detail and ability to multitask, with a focus on quality and customer satisfaction
Personal Suitability:
  • Client focus, with a strong commitment to customer satisfaction
  • Dependability, with a strong work ethic and ability to meet deadlines
  • Efficient interpersonal skills, with the ability to build strong relationships with clients, staff, and suppliers
  • Excellent oral and written communication skills, with the ability to articulate ideas and concepts clearly
  • Flexibility, with a willingness to adapt to changing circumstances and priorities
  • Organized, with a strong attention to detail and ability to prioritize tasks effectively
  • Reliability, with a strong commitment to following through on commitments and meeting expectations
  • Team player, with a strong ability to work collaboratively with others to achieve common goals
Experience:
  • 7 months to less than 1 year of experience in a related field, preferably in a banquet or events management role
  • Durée de l'emploi: Permanent
  • Langue de travail: Anglais
  • Heures de travail: 30 to 40 hours per week


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