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Administrative Coordinator
2 months ago
Job Overview
As an Administrative Coordinator in the Cardiac Care Unit, your primary responsibility will be to provide comprehensive administrative, clerical, and receptionist support within a confidential and professional environment. You will utilize your strong communication skills, critical thinking, and problem-solving abilities to manage the demands of a fast-paced healthcare setting. This role plays a vital part in supporting the hospital's commitment to patient-centered care and academic excellence through education and research initiatives.
Key Responsibilities
- Adhere to hospital policies and procedures while maintaining a high standard of patient care.
- Serve as a liaison for patients and families, utilizing customer service principles to facilitate interactions, including patient registration and call triaging.
- Coordinate interdepartmental activities, including patient transportation, appointment scheduling, and discharge processes.
- Manage incoming communications for healthcare professionals, ensuring efficient message transmission and appointment scheduling.
- Collaborate with the Clinical Team Manager to address and escalate issues in a timely manner.
- Compile and distribute materials related to departmental activities.
- Maintain accurate attendance and time reporting, coordinating relief staff as necessary.
- Process provider orders and support clinicians with system functions related to patient scheduling.
- Manage requisitions and follow up on outstanding test results and appointments.
- Organize patient admissions and discharges, ensuring accurate documentation and electronic record management.
- Prepare reports and discharge instructions, handling photocopying and information processing as required.
- Monitor and manage office supply inventory, ensuring timely orders and receipt verification.
Qualifications
- Ontario Secondary School Diploma (OSSD) or equivalent.
- Medical office assistant certification or at least one year of relevant office experience in a medical setting.
- Familiarity with medical terminology and proficiency in medical transcription.
- Experience with payroll processing and staff scheduling.
- Commitment to providing patient-centered care.
- Minimum typing speed of 45 words per minute.
- Proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint.
- Experience in a customer service role within a fast-paced environment.
- Previous experience in an inpatient unit is preferred.
- Bilingualism in French and English is an asset.
What We Offer
Working at North York General Hospital means being part of a dedicated team of healthcare professionals committed to excellence in patient care. This is a full-time temporary position with an 8-hour shift schedule in the Cardiac Care Unit. We provide a competitive compensation package, including pay in lieu of benefits and vacation pay, along with the opportunity to participate in the Hospital Pension Plan.
Note: Proof of COVID-19 vaccination is required as a condition of employment.