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Customer Service Representative
2 months ago
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our branch team, you will be responsible for delivering exceptional service to our customers and providing advice and guidance on financial solutions that meet their needs.
Key Responsibilities- Identify customer needs and provide personalized solutions to meet their financial goals.
- Support customers with banking services, including transactions and account management.
- Collaborate with colleagues to deliver a seamless customer experience.
- Stay up-to-date with personal, commercial, and partner offers to provide expert advice to customers.
- Contribute to meeting branch business results and delivering a high-quality customer experience.
- Perform routine tasks and manage cash transactions with accuracy and efficiency.
- Act as a key member of a collaborative and versatile branch team.
- Proactively identify opportunities to improve the customer experience and contribute to business growth.
- No prior experience necessary; post-secondary degree or certification in a related field is desirable.
- High-level knowledge of personal, commercial, and partner offers.
- Confident and experienced in using digital tools and applications.
- Strong interpersonal skills, including the ability to build rapport and connections with customers.
- Basic knowledge of specialized sales and business banking solutions.
- Passionate commitment to helping customers and delivering a personal experience.
- Resourceful self-starter with courage and confidence to approach customers.
- Ability to work in a fast-paced environment and adapt to changing priorities.
BMO offers a competitive salary, comprehensive benefits package, and opportunities for growth and development. We are committed to creating a diverse and inclusive workplace where our employees can thrive and make a meaningful impact.
At BMO, we are driven by a shared purpose: Boldly Grow the Good in business and life. We believe in creating lasting, positive change for our customers, communities, and people. Join us in our mission to transform lives and businesses, and power economic growth around the world.
