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Technical Support Specialist
2 months ago
GAM Tech is a leading provider of IT support services, specializing in delivering tailored solutions for small and medium-sized businesses. Our mission is to forge strong relationships with our clients, ensuring open communication and alignment of IT strategies with their business objectives.
We pride ourselves on being a dependable partner for growth, offering solutions that enhance operational efficiency and peace of mind. Our team of experts is committed to innovation and customer excellence, with a combined century of expertise in the IT sector.
Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team. As a Level 2 Support Technician, you will be responsible for handling complex IT challenges, providing top-notch service to our clients, and collaborating with our team to resolve issues.
Key Responsibilities- Diagnose and resolve intricate technical issues via various channels, including phone, email, or live chat.
- Deploy and configure workstations, execute routine maintenance tasks, and facilitate hardware and software installations as needed.
- Meticulously document client interactions and contribute valuable insights to our knowledge base.
- Assist in refining support processes and stay abreast of emerging technologies and industry trends.
- Proactively approach issues to ensure our clients consistently receive exceptional support tailored to their specific needs.
- Degree or relevant qualification and/or professional certifications.
- Ability to manage multiple projects, activities, and tasks simultaneously.
- Motivated self-starter who excels in tackling projects with minimal supervision.
- Strong supplier management and relationship management experience.
- Knowledge and experience of Windows Server technologies, including Active Directory, Group Policy, Windows 2008, 2012, and 2016 servers.
- Knowledge and experience of networking concepts and standard protocols, such as LAN/WAN, TCP/IP.
- Knowledge & experience of SCCM.
- Knowledge & experience of Virtualization Technologies, such as VMWare.
- Knowledge & experience of Datacenter support.
- Knowledge & experience of backup technologies, including tape and disk to disk, in relation to the backup and restore of both physical and virtual servers.
- Experience in managing applications through small changes, patch/hotfix/version upgrade processes, testing, and transition processes.
- Experience providing support and service management to live operational services.
- Knowledge & experience of incident, problem, change, and release processes.
- Knowledge & experience working in a formalized change control environment.
- Familiar with both Apple and PC.
- Cabling and base Audio/Visual troubleshooting capabilities are an asset but not required.
- Apply online.
- Complete the online personality and aptitude test to see if you are a fit with our team.
- Complete a video interview to show off your personality and experience.
- Have an interview in person or online with your future boss and our HR leader.
- Have one final interview with our CEO to make sure you like us and we like you.
- Start your dream job.
