Business Analyst II, Operations, TD

1 day ago

Toronto, Ontario, Canada TD Full time
About the Role

We are seeking a highly skilled Business Analyst II, Operations, TD to join our team. As a key member of our operations team, you will be responsible for executing complex transactions and overrides accurately, on time, and in line with established guidelines and procedures.

Key Responsibilities
  • Execute complex transactions and overrides accurately, on time, and in line with established guidelines and procedures.
  • Identify, document, and investigate processes and exceptions arising from transactions and processes beyond first-level operations service delivery.
  • Coordinate with partners on key initiatives and may act as a project lead/subject matter expert for small-scale projects/initiatives in accordance with project management methodologies.
  • Refer or escalate processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintained.
  • Identify opportunities to improve service delivery.
  • Provide accurate and thorough analysis of key process drivers, root or systemic causes of cross-functional operational issues, interpret findings, and make recommendations.
  • Support partners with both inbound and outbound requests from various channels, answering questions to perform adjustments within authority levels.
  • Contribute to the production of consolidated or aggregated reporting as appropriate.
  • Maintain working relationships with customers by resolving customer issues and articulating business processes to respond to customer queries.
  • May interact with other partners and vendors, providing guidance and/or addressing questions/concerns in an effective and timely manner.
Requirements
  • Undergraduate degree/college diploma.
  • 3+ years of relevant experience.
About TD

TD is a leading financial institution that offers a wide range of products and services related to financial markets, businesses, governments, and institutions. We are committed to innovation, execution, and experience.

With over 6,500 professionals active in 40 cities worldwide, we help our clients respond to their current needs and prepare for the future.

Our services include subscription and distribution of new issues, provision of reliable and timely information, access to global markets, and integrated banking solutions.

In 2023, we acquired Cowen Inc., allowing our clients to benefit from a leading US equity brokerage service and a highly diversified equity research team, while growing the activities of our diversified investment bank.

We are focused on growth, people, and community. As a team, we work to deliver value to our clients every day.

Our Global Compensation Program

Our global compensation program reflects our investments in helping our colleagues and their families achieve their mental, physical, and financial well-being.

The TD global compensation program includes base salary, variable compensation, and other key benefits, such as health and wellness benefits, savings and retirement plans, paid time off, banking benefits, discounts, career development opportunities, and recognition and reward programs.

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