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Front Office Agent

3 months ago

Newmarket, Ontario, Canada Holiday Inn Express Newmarket Full time
Position Overview

We are seeking a dedicated Front Desk Clerk to join our team at Holiday Inn Express Newmarket. This role is essential in ensuring a welcoming and efficient experience for our guests.

Qualifications
  • Education: Completion of secondary school is required.
  • Experience: A minimum of 1 to 2 years in a similar role is preferred.
Work Environment

This position is situated within the hospitality sector, specifically in a hotel setting.

Key Responsibilities
  • Welcome guests upon arrival and allocate rooms accordingly.
  • Handle group check-ins and check-outs efficiently.
  • Oversee room bookings and reservations.
  • Provide detailed information regarding hotel amenities and services.
  • Facilitate guest departures and process payments.
  • Maintain accurate financial records and balance cash transactions.
  • Keep track of room availability and assignments.
  • Adhere to safety and emergency protocols.
  • Perform administrative tasks as needed.
  • Manage incoming calls and messages.
  • Assist guests with specific requirements.
  • Deliver wake-up calls to guests.
  • Ensure a high standard of customer service is maintained.
Technical Skills
  • Proficient in operating multi-line phone systems.
  • Familiarity with database management and accounting software.
  • Experience with central reservation systems (CRS).
  • Competent in using spreadsheets and navigating the Internet.
Safety and Security

Applicants must be willing to undergo a criminal background check.

Transportation and Accessibility

Public transportation options are available for commuting.

Work Conditions
  • Attention to detail is crucial in a dynamic work environment.
  • Ability to remain standing for extended periods is required.
Personal Attributes
  • Strong client focus with excellent interpersonal skills.
  • Exceptional verbal and written communication skills.
  • Adaptable, organized, and a collaborative team member.
Employment Details
  • Type: Permanent position.
  • Language: Proficiency in English or French is required.
  • Hours: Approximately 30 hours per week.