Area Operations Supervisor

4 weeks ago

Whistler, British Columbia, Canada Vail Resorts Full time

Experience a Rewarding Career in Mountain Operations

Explore the beauty of the outdoors while fostering meaningful relationships with colleagues and guests from around the globe. With numerous resorts worldwide, you have the opportunity to embark on a seasonal adventure or cultivate a long-term career.

From the outset, you will enjoy competitive compensation, complimentary access to ski facilities, and opportunities for professional growth through our comprehensive training programs. Additional wellness benefits are also available to support your journey.

Employee Benefits

  • Mountain Perks: Complimentary passes for staff, discounted lift tickets for friends and family, and free ski lessons.
  • Extensive discounts on accommodations, dining, equipment, and transportation.
  • Retirement Savings Plan options after a year of service.
  • Access to Employee Assistance Programs.
  • Robust training and career development opportunities.
  • Incentives for employee referrals.

Full-time positions come with added benefits:

  • Health coverage options, including medical, dental, and vision plans for eligible seasonal employees.
  • Complimentary ski passes for dependents.
  • Critical illness and accident insurance plans.

Position Overview:

The Area Operations Supervisor is responsible for managing all operational aspects of the department, including maintenance, parking, and snow management.

This role reports directly to the department's Assistant and General Manager.

Key Responsibilities:

· Supervise frontline teams, including training, conflict resolution, and operational planning.

· Foster a positive work environment and promote teamwork, ensuring exceptional service to guests and collaboration among staff.

· Exhibit initiative in routine operations and demonstrate sound judgment in emergencies.

· Understand and manage all facets of cleaning, parking, and snow removal operations.

· Collaborate effectively with other departments across the mountain.

· Address work orders, manage complaints, and oversee quality control of cleaning services.

· Organize waste management and recycling initiatives.

· Maintain accurate documentation of all operational activities and report incidents involving company assets.

· Ensure compliance with safety and operational protocols, promoting a secure environment for guests and staff.

· Assist in the recruitment, training, and development of team members.

· Maintain knowledge of janitorial equipment operations and maintenance.

· Lead by example, striving for excellence in safety, service, and job satisfaction.

Qualifications:

· Uphold core values: Serve Others, Do Right, Drive Value, Do Good, Be Safe, Be Inclusive, and Have Fun.

· Proficient in Microsoft Office applications.

· Strong organizational skills with the ability to thrive under pressure and attention to detail.

· Self-motivated problem solver with the capacity to work independently and collaboratively.

· Excellent communication abilities.

· Successful completion of a criminal background check is required.

· A valid driver's license and clean driving record are essential for this role.

Preferred Qualifications:

· Post-secondary education is advantageous.

· Demonstrated leadership capabilities and strategic planning skills.

· Previous experience in cleaning or maintenance roles is beneficial.

· First Aid certification is a plus.

· Mental Health First Aid training is an asset.

Vail Resorts is committed to diversity and inclusion. We welcome applications from all qualified individuals without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, veteran status, or any other status protected by law.

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