Enterprise Account Coordinator

1 month ago

Burnaby, British Columbia, Canada Hemlock Printers Full time
About Hemlock Printers Ltd.

Hemlock Printers Ltd. is a globally recognized leader in print communications, with manufacturing facilities and offices in various locations.

We are currently expanding our Enterprise Support Team and have an opening for an Enterprise Account Coordinator.

The primary role of an Enterprise Account Coordinator is to provide essential administrative support for our Enterprise Accounts. This includes managing the administration of production orders, overseeing inventory for designated accounts, and handling program billing.

Key Responsibilities:

  • Administer the entry of production orders into the relevant software, following established workflows.
  • Coordinate enterprise account planning, including reorders and inventory management.
  • Manage front-line client communications, addressing inquiries and fielding calls.
  • Oversee the administration of online ordering systems for active programs.
  • Collaborate with the Fulfillment Team for clients serviced through our network.
  • Coordinate ongoing billing activities for assigned program accounts.
  • Document process policies and standard operating procedures for reference and training.
  • Provide reception coverage as needed.

Qualifications:

  • Relevant certificate, diploma, or degree in IT, project management, print production, or business administration.
  • Proficient in MS Office Suite, with advanced skills in Outlook, Word, Excel, and Teams.
  • Strong knowledge of print management software.
  • Experience in customer service within a manufacturing environment is advantageous.
  • Excellent written and verbal communication skills, with a focus on professionalism and teamwork.
  • Strong organizational skills and the ability to manage multiple priorities with precision.

Compensation and Benefits:

The position offers a competitive salary range and a comprehensive benefits package, including health and dental coverage, life insurance, and a retirement savings plan.

Equal Opportunity Statement:

Hemlock Printers is dedicated to fostering a diverse and inclusive workplace. We aim to ensure our internal policies and practices recognize the value of diversity and promote employee participation.

We encourage all individuals who contribute to the diversification of our community to consider this opportunity.

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