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Hotel Front Desk Supervisor

2 months ago

Vancouver, British Columbia, Canada CMI Concierge & Security Inc. Full time
{"h2": "Hotel Front Desk Supervisor Job Description"}

CMI Concierge & Security Inc. is seeking a skilled Hotel Front Desk Supervisor to join our team. As a key member of our front desk team, you will be responsible for ensuring seamless guest experiences and maintaining the highest standards of customer service.

Key Responsibilities:
  • Establish and maintain efficient work schedules and procedures to ensure optimal guest service delivery.
  • Perform same duties as workers supervised, providing guidance and support as needed.
  • Prepare and submit accurate reports to management, highlighting key performance indicators and areas for improvement.
  • Resolve work-related problems, provide technical advice, and recommend measures to enhance productivity and product quality.
  • Assist guests with special needs, ensuring their comfort and satisfaction.
  • Coordinate, assign, and review work to ensure timely completion and high-quality results.
  • Hire and train staff in job duties, safety procedures, and company policies, promoting a culture of excellence.
  • Maintain the operation of computer systems, equipment, and machinery, arranging repair work as needed to ensure business continuity and customer service delivery.
Requirements:
  • Secondary (high) school graduation certificate.
  • 1 year to less than 2 years of experience in a related field.
  • Ability to work in an urban area.
  • Excellent communication and interpersonal skills.
  • Ability to work under pressure and maintain attention to detail.
  • Flexibility and adaptability in a fast-paced environment.
  • Dependability, initiative, and a strong work ethic.
  • Ability to maintain confidentiality and handle sensitive information.
  • Computer and technology skills, including MS Outlook.
  • Criminal record check.
  • Ability to work in a team environment and provide excellent customer service.
Benefits:
  • Dental plan.
  • Health care plan.
  • Parking available.
  • Permanent work term.
  • 40 hours per week.
  • Work language: English.

Please note that only candidates with the required certifications will be considered for this position.

CMI Concierge & Security Inc. is an equal opportunities employer and welcomes applications from diverse candidates.