Bilingual Industry Support Services Coordinator

5 days ago


Toronto, Ontario, Canada GS1 Canada Full time
Job Title: Bilingual Industry Support Services Coordinator

GS1 Canada is seeking a highly skilled and bilingual Industry Support Services Coordinator to join our team. As a key member of our customer service team, you will be responsible for providing exceptional support to our subscribers and prospects, ensuring timely and efficient resolution of their inquiries and concerns.

Key Responsibilities:
  • Respond to inquiries and concerns from subscribers and prospects, describing GS1 Canada's offerings and their value.
  • Support subscriber retention and cost recovery efforts through documentation, collection, and other customer service activities.
  • Provide support for data integrity initiatives through reporting and validation of member data.
  • Maintain and update reports as requested or required for analysis of subscribers' activity.
  • Assist in development of presentation materials.
  • Provide administrative support where applicable.
  • Liaise with other internal departments as required.
  • Ensure ongoing understanding of current and emerging technologies and services provided by GS1 Canada.
  • Collaborate as an Industry Support Services resource on Special Projects.
Requirements:
  • High School diploma with preference given to those with post-secondary education in a related subject.
  • A minimum of 2-3 years' customer service, office experience, preferably within a call centre.
  • Bilingual (French/English) language skills are required.
  • Proficiency in MS Office (Word, Excel, Outlook, PowerPoint, etc).
  • Proven ability to meet tight deadlines, multitask and take responsibility for timely and accurate completion of tasks assigned.
  • Excellent organizational and communication skills, possessing a high level of problem solving, initiative and analytical abilities.
  • Team player who enjoys a fast-paced environment.

GS1 Canada is committed to helping all employees, customers, stakeholders and subscribers in an effective and timely manner by preventing and removing barriers for persons with disabilities. Our policies and practices are intended to foster diversity, inclusiveness and accessibility, while also ensuring that the workplace is free from discrimination and harassment.



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