Safety Incident Manager
2 weeks ago
As a key member of our Safety Operations team, the Alert Management Specialist plays a critical role in ensuring the safety and well-being of our customers' personnel. This position requires a professional and timely service, providing efficient and conscientious management of safety incidents from onset through to resolution.
Key Responsibilities- Monitor Customer Safety: Ensure the safety of our customers' personnel by monitoring their activities and providing timely support when needed.
- Manage Emergency Alerts: Professionally and efficiently manage emergency alerts, following established escalation protocols to ensure prompt and effective response.
- Respond to Emergencies: Respond to emergency situations with calm and confidence, providing critical support to our customers in times of need.
- Provide Technical Support: Offer basic troubleshooting and technical support to customers when an alert is triggered, ensuring minimal disruption to their operations.
- Monitor Weather and Road Conditions: Monitor weather and road conditions where customers are working alone, providing them with critical information to ensure their safety.
- Deliver Excellent Customer Service: Provide exceptional customer service, ensuring our customers receive timely and effective support in times of need.
- Record Keeping and Reporting: Maintain accurate records and prepare reports, providing valuable insights to our team and stakeholders.
- Language Skills: Fluent written and spoken English is required, with written and spoken Spanish also required.
- Work Ethic: Demonstrate a strong work ethic, handling a high volume of client interactions with diligence, professionalism, and attention to detail.
- Technical Skills: Ability to utilize technology to maintain organized records, access information, and manage client accounts or inquiries, ensuring data accuracy and security.
- Autonomy and Initiative: Demonstrate the ability to work autonomously and efficiently, taking initiative to complete tasks and projects with minimal supervision.
- Error Correction: Identify and correct errors or inconsistencies in data, documents, and processes, ensuring quality outcomes and minimal margin for error.
- Task Management: Proficiently handle concurrent tasks and oversee projects with flexible timelines, adjusting to variations in work hours or schedules as needed.
- Critical Thinking: Apply critical thinking and problem-solving skills to address challenges, make quick decisions when required, and implement solutions that align with organizational goals.
- Experience: Minimum five years of customer service experience, with previous experience in a customer service or dispatch role required.
- Certifications: Valid First Aid and CPR certifications are required.
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