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Incident Management Coordinator
2 months ago
Blackline Safety is seeking a highly skilled and detail-oriented individual to join our Safety Operations Center as an Alert Management Specialist. This is a full-time position that requires a strong work ethic, excellent communication skills, and the ability to work independently with minimal supervision.
Key Responsibilities- Monitor Safety Incidents: Respond to emergency situations with calm and confidence, and provide basic troubleshooting and technical support when an alert is triggered.
- Manage Emergency Alerts: Follow escalation protocols professionally and efficiently, and maintain records and prepare reports.
- Provide Excellent Customer Service: Respond to customer inquiries, provide technical support, and ensure timely resolution of issues.
- Collaborate with Team Members: Work closely with other team members to ensure seamless communication and effective incident management.
- Fluent Written and Spoken English: Required for effective communication with customers and team members.
- Strong Work Ethic: Demonstrate a strong work ethic, attention to detail, and ability to work independently with minimal supervision.
- Technical Skills: Proficient in utilizing technology to maintain organized records, access information, and manage client accounts or inquiries.
- Problem-Solving Skills: Apply critical thinking and problem-solving skills to address challenges, make quick decisions when required, and implement solutions that align with organizational goals.
- Customer Service Experience: Minimum five years of customer service experience, with previous experience in a customer service or dispatch role required.
Blackline Safety is a world leader in the development and manufacturing of wirelessly connected safety products. We offer a comprehensive portfolio of products designed to save lives and keep people safe in various environments. Our products are used to monitor personnel working alone in populated areas, complex indoor facilities, and remote locations. We are committed to innovation, resiliency, leadership, and customer satisfaction.
