Event Technical Supervisor

1 month ago


Toronto, Ontario, Canada Encore Canada Full time

Job Title: Event Technical Supervisor

Job Summary:

The Event Technical Supervisor is responsible for leading floor operations with a focus on customer service, staff leadership, and development. This role directly leads the technical team to ensure operational efficiencies and customer satisfaction.

Key Responsibilities:

  • Responsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment.
  • Troubleshoot technical issues and resolve problems quickly as they arise.
  • Complies with all Company security and safety measures.
  • Ensures equipment is secure from theft and/or damage when in use.
  • Provides excellent service and strives to exceed the expectations and needs of internal and external customers.
  • Maintains a positive relationship with all clients through effective communication.
  • Monitors events and checks in on customers throughout the day.
  • Understands and fosters the hotel/client relationship.
  • Assists in training technicians on all floor activities and on hotel and ENCORE service expectations.
  • Serves as a mentor for new hires.
  • Models and reinforces a positive working environment centered around company values.
  • Organizes the daily floor activities to ensure the timely set up, refresh, and removal of equipment.
  • Performs daily floor management including directing the workflow of technicians and assisting management with labor needs and scheduling.
  • Ensures the equipment sheets are updated and properly completed.
  • Works with team to establish coordinated communications for the management of events.
  • Attends venue meetings as needed.
  • Performs preventative maintenance on equipment to keep it presentable and in good working condition.
  • Leads the team in proper security, storage, transportation, and maintenance of equipment.
  • Participates in physical inventory count processes as requested.

Job Qualifications:

  • Bachelor's degree is preferred.
  • ENCORE Technical Level 3 Certification is required.
  • 3-5 years of customer service or hospitality experience is preferred.
  • 3-5 years of audio visual experience is required.
  • Knowledge of technical theory.
  • Advanced problem-solving skills.
  • Experience leading workflow and team members.
  • A valid driver's license is required for team members in positions that may operate Company vehicles.

Competencies:

  • Ownership
  • Hospitality
  • Professionalism
  • Responsiveness
  • Safety Conscious
  • Directs Work
  • Decision Quality
  • Manages Conflict
  • Develops Talent
  • Courage


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