Event Technical Supervisor
1 month ago
Job Title: Event Technical Supervisor
Job Summary:
The Event Technical Supervisor is responsible for leading floor operations with a focus on customer service, staff leadership, and development. This role directly leads the technical team to ensure operational efficiencies and customer satisfaction.
Key Responsibilities:
- Responsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment.
- Troubleshoot technical issues and resolve problems quickly as they arise.
- Complies with all Company security and safety measures.
- Ensures equipment is secure from theft and/or damage when in use.
- Provides excellent service and strives to exceed the expectations and needs of internal and external customers.
- Maintains a positive relationship with all clients through effective communication.
- Monitors events and checks in on customers throughout the day.
- Understands and fosters the hotel/client relationship.
- Assists in training technicians on all floor activities and on hotel and ENCORE service expectations.
- Serves as a mentor for new hires.
- Models and reinforces a positive working environment centered around company values.
- Organizes the daily floor activities to ensure the timely set up, refresh, and removal of equipment.
- Performs daily floor management including directing the workflow of technicians and assisting management with labor needs and scheduling.
- Ensures the equipment sheets are updated and properly completed.
- Works with team to establish coordinated communications for the management of events.
- Attends venue meetings as needed.
- Performs preventative maintenance on equipment to keep it presentable and in good working condition.
- Leads the team in proper security, storage, transportation, and maintenance of equipment.
- Participates in physical inventory count processes as requested.
Job Qualifications:
- Bachelor's degree is preferred.
- ENCORE Technical Level 3 Certification is required.
- 3-5 years of customer service or hospitality experience is preferred.
- 3-5 years of audio visual experience is required.
- Knowledge of technical theory.
- Advanced problem-solving skills.
- Experience leading workflow and team members.
- A valid driver's license is required for team members in positions that may operate Company vehicles.
Competencies:
- Ownership
- Hospitality
- Professionalism
- Responsiveness
- Safety Conscious
- Directs Work
- Decision Quality
- Manages Conflict
- Develops Talent
- Courage
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