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Event Technical Supervisor

2 months ago

Toronto, Ontario, Canada Encore Canada Full time

Job Summary

The Technical Supervisor at Encore Canada is a key role that requires a unique blend of technical expertise, customer service skills, and leadership abilities. As a Technical Supervisor, you will be responsible for leading floor operations, ensuring operational efficiencies, and providing exceptional customer service to our clients.

Key Responsibilities

  • Set up, operate, and break down intermediate audiovisual equipment, ensuring accurate and timely execution.
  • Troubleshoot technical issues and resolve problems quickly, maintaining a high level of customer satisfaction.
  • Comply with all Company security and safety measures, ensuring the security of equipment and the well-being of staff and clients.
  • Develop and maintain a positive working relationship with clients, providing exceptional service and exceeding their expectations.
  • Lead the technical team, providing guidance and support to ensure operational efficiencies and customer satisfaction.
  • Participate in location administrative duties, supporting onsite operations and career development.

Requirements

  • Bachelor's degree preferred.
  • ENCORE Technical Level 3 Certification required.
  • 3-5 years of customer service or hospitality experience preferred.
  • 3-5 years of audiovisual experience required.
  • Knowledge of technical theory and advanced problem-solving skills.
  • Experience leading workflow and team members.
  • A valid driver's license required for team members in positions that may operate Company vehicles.

Competencies

  • Ownership
  • Hospitality
  • Professionalism
  • Responsiveness
  • Safety Conscious
  • Directs Work
  • Decision Quality
  • Manages Conflict
  • Develops Talent
  • Courage