Event Technical Supervisor

4 weeks ago


Toronto, Ontario, Canada Encore Canada Full time

Job Summary

The Technical Supervisor is a key member of the Encore Canada team, responsible for leading floor operations with a focus on customer service, staff leadership, and development. This role requires a strong technical background, excellent communication skills, and the ability to work effectively in a fast-paced environment.

Key Responsibilities

  • Lead the technical team to ensure operational efficiencies and customer satisfaction.
  • Direct the workflow of technicians and assist management with labor needs and scheduling.
  • Perform daily floor management, including equipment setup, refresh, and removal.
  • Ensure equipment is secure from theft and/or damage when in use.
  • Participate in location administrative duties in support of onsite operations and for career development.

Requirements

  • Bachelor's degree preferred.
  • ENCORE Technical Level 3 Certification required.
  • 3-5 years of customer service or hospitality experience preferred.
  • 3-5 years of audio visual experience required.
  • Knowledge of technical theory and advanced problem-solving skills.
  • Experience leading workflow and team members.

Competencies

  • Ownership
  • Hospitality
  • Professionalism
  • Responsiveness
  • Safety Conscious
  • Directs Work
  • Decision Quality
  • Manages Conflict
  • Develops Talent
  • Courage


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