Customer Service Representative

4 weeks ago

Montreal, Quebec, Canada Quadra Chemicals Full time
Customer Service Representative Job Description

Job Summary: We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Quadra Chemicals. As a Customer Service Representative, you will play a vital role in delivering exceptional customer service by effectively communicating with clients, processing and managing orders, and ensuring timely follow-up.

Key Responsibilities:

  • Process and manage customer orders in the JD Edwards system, ensuring data integrity throughout the order lifecycle.
  • Verify and validate the details on purchase orders, ensuring compliance with company policies and customer agreements.
  • Address and resolve customer inquiries and requests in a timely manner.
  • Monitor and track order statuses, ensuring updates are communicated promptly and accurately to customers.
  • Coordinate with the logistics, operations, and procurement teams to ensure alignment between customer expectations and operations capabilities.
  • Collaborate with sales teams to address and resolve customer issues, ensuring seamless communication between departments.
  • Provide product recommendations and insights to customers to enhance their purchasing decisions.
  • Leverage Salesforce to track, analyze, and manage customer interactions and activities, ensuring data is up-to-date.
  • Manage account maintenance activities, ensuring records are accurate and aligned with customer needs.
  • Review and interpret weekly and monthly reports to identify trends and areas for improvement.

Requirements:

  • Completed DEC in administration, business, or a related field is a valuable asset.
  • Exceptional verbal and written communication skills in French and English.
  • Comfortable and confident in communicating with customers via phone and email.
  • Demonstrates a strong work ethic and a drive for success, with essential qualities of compassion, integrity, and honesty.
  • Minimum of 3 years of relevant experience as a Customer Service Representative within distribution, logistics, or manufacturing industries.
  • Ability to work both independently and collaboratively in a team environment.
  • Thrives in a fast-paced environment, able to make quick decisions and work under pressure.
  • Possesses excellent interpersonal, communication, and analytical skills.
  • Proven strong organizational and problem-solving abilities.
  • Must have strong computer skills, including advanced Microsoft Office suite abilities. Knowledge of Salesforce and JD Edwards is a strong asset for this role.

What We Offer:

  • Competitive salary and generous performance incentive program.
  • Comprehensive benefits package, including dental, medical, HSA, paramedical, and more.
  • Employee wellness initiatives designed to enhance quality of life, including a Wellness Portfolio and virtual wellness and mental health program.
  • Access to virtual care/telemedicine services for you and your family, offering 24/7 physician availability.
  • Retirement plan with employer matching and several long-term investment programs.
  • Generous vacation, personal days, and flex days, plus additional stat holidays.
  • A strong company culture built on collaboration, fun, and mutual support – core values that define our workplace.
  • A fully digital environment that embraces innovation.
  • Strong training programs designed to support your integration to this role.
  • Opportunities for advancement and professional development; a growing company that focuses on its people.
  • Participate in various internal and external trainings.
  • Possibility of joining various company committees.
  • Social activities organized by the company.
  • Employee recognition program (years of service, merit awards, etc.).
  • A stable, private, family-owned company with a strong infrastructure and foundation.
  • Employee assistance program (EAP).
  • Employee referral program ($).
  • And much more.

Why Choose Quadra Chemicals?

We are a people-centric organization that values diversity and offers equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, and gender identity. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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