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Claims Support Specialist
3 months ago
Position Overview
The Claims Support Specialist plays a crucial role in assisting members and stakeholders during the claims journey by delivering outstanding service and understanding.
Key Responsibilities
- Provide guidance and support to members throughout the claims process, ensuring a compassionate and professional experience.
- Engage proactively with clients through various communication channels, including voice, digital, and written formats, to facilitate the effective management of inquiries.
- Analyze claims and interpret policy details to assess coverage, clearly communicating outcomes to members.
- Gather and evaluate information from various sources such as estimators, loss adjusters, contractors, and repair facilities to accurately assess losses.
- Coordinate with external service providers, including estimators, rental agencies, and repair shops, to streamline services.
- Maintain an organized scheduling system and meticulously document claim activities in accordance with established protocols.
- Undertake additional responsibilities as assigned.
Qualifications
- Demonstrated customer service abilities, emphasizing empathy and a commitment to member satisfaction.
- Preferred experience of at least one year in a customer service role.
- A post-secondary degree is an asset.
- Strong investigative and analytical capabilities with a keen attention to detail.
- Exceptional listening and communication skills, both written and verbal.
- Effective organizational and time management skills, with the ability to prioritize tasks in a dynamic environment.
Wawanesa Insurance is recognized as a premier employer in Canada, celebrated for its outstanding workplace culture.
Commitment to Diversity, Equity, Inclusion, and Belonging
Wawanesa Insurance is dedicated to being an equal opportunity employer, promoting a diverse, equitable, and inclusive workforce. We ensure equal employment opportunities for all employees and applicants, regardless of protected status.
If you are interested in this rewarding opportunity at Wawanesa, we encourage you to submit your resume.
All candidates will be subject to the company's hiring process.
