Optimization Services Director

21 hours ago


Montreal, Quebec, Canada CAE Full time
Role and Responsibilities

CAE Flight Operations Solutions is a leading digital platform trusted by top airlines and business aviation companies to optimize their operations. Our platform supports over 50 million flights and 200,000 crew members annually, backed by a global team and a comprehensive portfolio of products and services.

Our customizable end-to-end solution improves decision-making by harnessing integrated data and advanced technologies to enhance operational performance, profitability, employee satisfaction, and passenger experience.

Key Responsibilities:
  • Develop and implement operations research strategies for flight operations, including flight scheduling, route planning, crew management, and disruption management.
  • Contribute to Flight Services strategic planning initiatives by providing insights, recommendations, and expertise related to OR professional services, client requirements, market trends, and competitive landscape.
  • Lead a global team of OR professionals to deliver high-quality solutions and services to clients, including managed services, consulting, and training.
  • Build and maintain strong relationships with airline clients, understanding their needs, and collaborating with them to develop tailored solutions that meet their operational requirements.
  • Drive innovation, identify market trends, customer feedback, and industry best practices to enhance existing products and develop new software solutions that address emerging challenges and opportunities in the airline industry.
  • Oversee multiple projects simultaneously, setting priorities, allocating resources, monitoring progress, and ensuring that projects are completed on time, within budget, and to the satisfaction of clients.
  • Conduct market research and competitive analysis to identify market trends, customer needs, and business opportunities, and use this information to inform strategic decision-making and product development efforts.
  • Identify potential risks and challenges related to software implementation, service delivery, client relationships, and market dynamics, and develop mitigation strategies to address these risks and ensure smooth operations, client satisfaction, and business continuity.
About CAE

At CAE, we equip people in critical roles with the expertise and solutions to create a safer world. As a technology company, we digitalize the physical world, deploying software-based simulation training and critical operations support solutions. We empower pilots, cabin crew, airlines, and defence and security forces to perform at their best every day and when the stakes are the highest.

We're a global company with more than 13,000 employees in approximately 250 sites and training locations in over 40 countries. We've been a leader in the industry for over 75 years, with a commitment to sustainability and a focus on making a positive impact on the world.



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