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Optimization Services Director

2 months ago

Montreal, Quebec, Canada CAE Inc Full time
About the Role

We are seeking a highly skilled and experienced professional to lead our Optimization Services team at CAE Inc. As an Optimization Services Director, you will be responsible for developing and implementing strategies to optimize airline operations, improving decision-making and operational performance.

Key Responsibilities
  • Operations Research Strategy: Develop and implement operations research strategies to optimize airline operations, including flight scheduling, route planning, crew management, and disruption management.
  • Strategic Planning: Contribute to the development of strategic plans for Flight Services, providing insights and recommendations on operations research professional services, client requirements, market trends, and competitive landscape.
  • Service Delivery: Lead a team responsible for delivering software services to airline clients, including managed services, consulting, and training.
  • Client Relationship Management: Build and maintain strong relationships with airline clients, understanding their needs and collaborating with them to develop tailored solutions.
  • Team Leadership: Lead a global team of operations research professionals, including business analysts, software developers, engineers, consultants, and support staff.
  • Product Development: Work closely with product development teams to drive innovation, identify market trends, customer feedback, and industry best practices.
  • Project Management: Oversee multiple projects simultaneously, setting priorities, allocating resources, and ensuring projects are completed on time and to client satisfaction.
  • Continuous Improvement: Drive continuous improvement initiatives to enhance the efficiency and effectiveness of operations research processes and systems.
  • Market Research and Analysis: Conduct market research and competitive analysis to identify market trends, customer needs, and business opportunities.
  • Risk Management: Identify potential risks and challenges related to software implementation, service delivery, client relationships, and market dynamics.
Requirements
  • 7+ years' experience with Pairing and Roster / PBS Optimization systems within the Crew Planning area of airline operations.
  • Experience with disruption management systems for flight operations.
  • Team leadership experience.
  • Operations research or equivalent bachelor's degree.
  • Technical business analyst experience.
  • Knowledge of software development / structure and design processes.
About CAE Inc

At CAE Inc, we equip people in critical roles with the expertise and solutions to create a safer world. As a technology company, we digitalize the physical world, deploying software-based simulation training and critical operations support solutions. We empower pilots, cabin crew, airlines, and defence and security forces to perform at their best every day and when the stakes are the highest.